It can be slightly intimidating finding the perfect funeral home answering service for your staff and families. You want to ensure you can trust them to represent your funeral home well. If you’re in the market for a new answering service, here are 3 tips to finding the best fit.
Experience. The funeral industry is unlike any other; which is why you need a funeral home answering service of the same caliber to take care of your families. It may not always be the case, but finding an answering service with many years of experience usually indicates they have worked hard throughout the years to fully understand the funeral business. Look for qualities such as professionalism, knowledge of funeral terms/industry, and experience.
Training. It takes a certain type of personality to service grieving individuals. This is why it’s important to ask about training procedures. Do they emphasize the importance of compassion? Do they clearly explain how crucial it is to make sure all information is correct when taking a death call? Just as you would question someone interviewing to be your receptionist, do the same when hiring your funeral home answering service.
Custom Accounts. Each funeral home is different. You have different needs and wants for how your staff operates; cookie cutter won’t cut it (No pun intended). Finding a funeral home answering service that offers fully customized accounts is crucial and will give you peace that your families are being taken care of the same way you would handle them yourself.
Not all answering services are the same. From price, to custom options, to training practices, there are many things to take into consideration. Hopefully these tips will build your confidence when looking for the perfect funeral home answering service. And if you need a good place to start, give us a call. Our FuneralCall team has been serving the funeral industry for over 27 years and would love for you to join the family.