The second your funeral home phone is answered, an impression is formed. And as the saying goes, you only get one first impression. So this means your customer service must be topping the charts in order to keep your families happy. Here’s a few tips on how to do so:
How many rings does it take to lose a customer?
Put yourself in their shoes: if the phone kept ringing and ringing, wouldn’t YOU hang up? This can’t be the case with your families. Talk about gaining a negative reputation in no time at all. Having a receptionist available to solely answer calls is a great way to ensure your families are taken care of, especially when it comes to death calls.
Compassion – They can hear it in your voice
Death can be a traumatic time in an individual’s life. Balancing the act of efficiency to get the person taken care of along with remaining calm and caring takes a special set of skills. Just because you are not talking to them face to face doesn’t mean they don’t feel your empathy coming through the line. Your number one goal is to gain the trust of your families, and true compassion is a great start.
24/7 Availability is a must
This is where things get tricky. The days of living in the funeral home are pretty much behind us but it becomes such a hassle to keep your cell phone attached at the hip if you’re on call. This is where we can help. Our funeral home answering services are here for you 24 hours a day, 7 days a week, even holidays. So whether you want to forward your phones to us all day, everyday, or just after you leave the funeral home for the day, we’ve got you covered.
In the market for an answering service? We think we’re pretty great! Give us a call or visit our Sign Up Page!