It’s no secret that there are plenty of fish in the sea when it comes to answering services; however, there is nothing more important when it comes to your funeral home than to partner with a funeral industry answering service, and here’s why.
Funeral industry answering services, such as FuneralCall, understand that proper training and funeral specific techniques are a must when dealing with your families. Receptionists must have an understanding of exactly how the funeral home works, what funeral directors actually do on a daily basis, etc. Once they are trained up on the craft of being in the funeral industry, they can become a true extension of your business and seem as though they are right there in the funeral home alongside you.
Time: It’s of the Essence
No matter the situation, a funeral industry answering service knows EVERY call must be answered and within the first ring. These receptionists also know the difference between contacting immediately for a FirstCall verses a call regarding death certificates – this message can be simply text or emailed for the On-Call Director to respond when ready. Of course, the contacting instructions are up to you and what best fits your funeral home.
Dealing with Death
Let’s just take a second to think through the services you offer. I believe it would be difficult for a receptionist who answers for Job Bob’s Plumbing to turn around show compassion for a call consisting of someone’s mother passing. Funeral industry answering services know how to handle these emotional times. Your answering service represents your funeral home; you need receptionists who are empathetic and withhold a caring personality. These traits are indispensable when it comes to your families.
Let’s not forget how important those first impressions can be for a funeral home. Choose an answering service who will provide outstanding customer service for your families. Choose a funeral industry answering service such as FuneralCall, and you won’t be disappointed.