It’s no secret that our FuneralCall Answering Service is just simply the best when it comes to customer service and it all centers around the voices behind the calls. Our Receptionists really do enjoy assisting our clients; these simple acts of care prove it.
Putting a Face with the Name
We have found over the years, it makes the job more interesting and fun to put a face with the funeral director you speak with on a daily basis. So, our programmers actually assign photos of each director in their account directory so that the receptionist can be more familiar with the funeral home and staff.
Another way we’re invested in our funeral directors is by offering such customized contacting. We take the extra time to not only program each individual director’s contacting needs, but also train the receptionists thoroughly so they are fully aware. In the same funeral home you may have one director who wants to always be called, one who wants text messages for everything but death calls, and one who only wants to be contacted during certain hours. And we will gladly do it all!
We often have clients stop by the studio to take a tour and meet the voices behind their call handling. It’s always the best surprise for the receptionists. Every now and then we’ll take a receptionist to a funeral convention or expo and they fall in love with engaging face to face with the funeral directors. It’s so nice spending time with our outstanding clients.
The receptionists here at FuneralCall know each and every funeral director by heart, and it’s because of the steps taken above. No matter how many clients we service, they will always enjoy getting to know these kind-hearted individuals and are proud to represent their funeral homes.