When you’re on the hunt for a new answering service for your funeral home, there are many components to take into consideration; cost is obviously an important factor but it shouldn’t be the only one used to measure your live answering service. Instead, think of the ways your answering service can MAKE you money instead of costing you.
Funeral Specific: First, let’s begin with something of utmost importance: hiring a Funeral Specific live answering service. You of all people should know how particular the Funeral Industry can be; you can’t have just anyone answering those calls. Handling death calls, exuding compassion, professional customer service – these things aren’t portrayed by just any answering service. Sure, you can hire a generic answering service for half the cost but why risk it?
Quality of Service. It may sound like a broken record at this point but “You get what you pay for”. Yes, it’s important to make sure your answering service fits within the budget, but cost is something serious to consider. Quality often comes at a higher price, but think about what all you’re receiving in return: funeral specific receptionists who understand the industry, intensive and ongoing training, a higher level of customer service, more features to choose from…It may hurt in the beginning but the payoff is well worth it.
Recommendations. Speaking of payoff, it all comes down to this: when you switch to a higher quality live answering service, your families will take note and they will spread the word like wildfire. These days, good customer service is so hard to find; stand out among the competition and impress your families and callers. You wouldn’t treat your families with anything but the utmost respect and care – why not hire an answering service to do the same?
Looking for a high quality answering service? Look no further! Give us a call at 888-239-0351.