Live Answering Service Features to Serve You and Your Clients
FuneralCall Benefits & Features
When you’re considering an answering service, you want a provider who goes beyond offering just the “basics”.
At FuneralCall, we offer our clients the best customer service available and more. Our live answering service features are included in each of our customized service plans, giving you complete control over your account.
When you sign up for our answering services, you receive several features, exclusive of funeral professionals, at no additional charge.
Account Review & Reports
FuneralCall clients receive quarterly account reviews by our client services department to ensure maximum savings.
Texting & Emailing
Our Texting and Emailing Feature will send your messages instantly to your email or as a text to your mobile phone.
Records & Timestamps
FuneralCall securely records all inbound calls so you can listen to them anytime. This is one of our most valuable features.
FirstCall Notice℠
You will receive a notification via text message the minute we receive a death call for your account.
Mobile App | FuneralCall On The Go
Access your messages and service information anytime, anywhere.
Call Blocking
Stop annoying calls from solicitors by adding numbers to the call block list.
Web-Based Dashboard
Log in anytime to listen to your recorded calls, review messages, change on-call information and enter service arrangements.
Caller ID Shield
Mask your personal number with your funeral home’s number, so your clients only see the funeral home number on their caller I.D.
Call Recognition
Our system allows you to pre-program frequent callers into our system so that our receptionists answer them by name to increase efficiency and customer satisfaction.
